At biji99, protecting your personal data is fundamental to how we operate. This Privacy Policy explains exactly what information we collect, why we collect it, how it is processed and stored, and the rights you hold over your own data as a player on Bangladesh's trusted online casino and sports betting platform.
Six core principles that underpin how biji99 handles your personal information.
All data transmitted between your device and biji99 servers is protected by 256-bit TLS 1.3 encryption. Sensitive account data is stored using AES-256 encryption at rest, with access restricted to authorised personnel only.
biji99 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely to operate your account and improve your experience on the platform.
You have the right to access, correct, and request deletion of your personal data at any time. Submit requests to [email protected] and our team will respond within 5 business days (Bangladesh Standard Time, UTC+6).
Marketing communications from biji99 — including promotional emails and SMS notifications — are always opt-in. You may withdraw consent at any time via your account settings or by contacting support directly.
We collect only the personal information that is strictly necessary to operate your account, verify your identity, process transactions, and comply with anti-money laundering obligations. We do not collect data speculatively.
This Privacy Policy is written in plain English so that every biji99 player in Bangladesh can understand exactly what happens to their data — without needing a legal background to follow the language.
As a biji99 account holder, you hold the following rights over your personal information.
Request a full copy of the personal data biji99 holds about you at any time.
Ask us to correct any inaccurate or incomplete personal data linked to your account.
Request deletion of your personal data where we no longer have a lawful basis to retain it.
Ask us to suspend processing of your data while a correction or objection request is reviewed.
Receive a structured, machine-readable copy of the data you have provided to biji99.
Object to processing carried out on the basis of legitimate interest, including direct marketing.
Request human review of any significant decision made about you solely by automated means.
Email [email protected] with subject "Data Rights Request". Responses within 5 business days.
This Privacy Policy applies to all services operated under the biji99 brand, accessible at https://biji99.app and any associated mobile applications or sub-domains (collectively, the "Platform"). biji99 is committed to processing personal data in a manner that is lawful, fair, and transparent. This document explains in clear English what data we collect from players based in Bangladesh and worldwide, why we collect it, how long we keep it, with whom it may be shared, and how you can exercise your rights as a data subject.
By creating an account on biji99 or by continuing to use the Platform after this Privacy Policy becomes effective, you acknowledge that you have read and understood its contents. If you do not agree with any part of this policy, you should discontinue use of the Platform and contact our support team to request account closure.
This Privacy Policy should be read alongside the biji99 Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and biji99.
For the purposes of applicable data protection law, the data controller responsible for the personal information collected through the biji99 Platform is the legal entity operating the biji99 brand. All data-related inquiries, access requests, and formal complaints should be directed to the biji99 Data Protection contact at [email protected] with the subject line "Data Privacy Request".
The data controller determines the purposes and means of processing personal data collected via the Platform and is accountable for ensuring that processing activities comply with applicable privacy and data protection laws governing operations in the Bangladesh market.
biji99 collects personal data across three broad categories: data you provide directly, data generated by your use of the Platform, and data obtained from third parties in limited circumstances.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID/passport number | Registration & KYC verification |
| Contact Data | Mobile number, email address, residential address in Bangladesh | Registration |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, transaction references | Deposit & withdrawal processing |
| KYC Documents | Scanned NID, utility bill, selfie photograph | Identity verification requests |
| Communications Data | Support chat logs, email correspondence, complaint records | When you contact support |
| Preferences Data | Marketing opt-in status, responsible gaming limits, language preference | Account settings |
| Data Type | Examples |
|---|---|
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution |
| Usage Data | Pages visited, session duration, click paths, features accessed, error logs |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game round records, balance movements |
| Location Data | Country and region inferred from IP address (not precise GPS location) |
In limited circumstances biji99 may receive personal data about you from third parties, including:
Every processing activity carried out by biji99 rests on at least one of the following lawful bases:
Where processing is based on consent, withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal. To withdraw consent for marketing, update your preferences in account settings or email [email protected].
biji99 uses the personal data described in Section 3 for the following specific purposes:
biji99 shares personal data only where strictly necessary and only with the categories of recipients described below. In all cases, data sharing is governed by data processing agreements that require recipients to maintain appropriate security standards and to process data only for the specified purpose.
To process deposits and withdrawals, biji99 shares the minimum necessary transaction data — including your registered mobile number and transaction amount — with bKash, Nagad, Rocket, and Upay. These payment providers operate under their own privacy policies and are independently responsible for data they hold as controllers in their own right.
Live casino, slots, and sports betting content is delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A pseudonymous player identifier (not your full name or NID) is shared with these providers solely to deliver game sessions and maintain bet records. No financial or identity data is shared with game studios.
Where biji99 uses a third-party KYC provider to validate NID documents or perform liveness checks, the verification provider receives only the documents necessary to complete the check. Verification results are returned to biji99 and the originals are stored per the retention schedule in Section 8.
biji99 will disclose personal data to competent authorities — including law enforcement agencies and regulatory bodies — where required to do so by law, by court order, or by a lawful formal request. Where permitted by law, biji99 will notify the affected player of such a disclosure.
In the event of a merger, acquisition, or sale of assets, player personal data may be transferred to the acquiring entity as part of the transaction. Affected players will be notified in advance and the incoming entity will be bound by the terms of this Privacy Policy or a policy of equivalent standard.
Some of the third-party game providers and technical infrastructure partners used by biji99 operate servers located outside Bangladesh. Where personal data is transferred to such service providers, biji99 ensures that appropriate safeguards are in place to protect that data to the same standard required under this Privacy Policy. These safeguards include:
Where you have concerns about the international transfer of your data, you may contact [email protected] to request specific information about the safeguards applicable to your data.
biji99 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account identity & registration data | Duration of account + 5 years after closure | AML / legal obligation |
| KYC verification documents | Duration of account + 5 years after closure | AML / legal obligation |
| Financial transaction records | Duration of account + 7 years after closure | Financial records obligation |
| Bet history & game session logs | Duration of account + 2 years after closure | Dispute resolution / legitimate interest |
| Customer support communications | 3 years from last communication | Legitimate interest / contract |
| Marketing consent records | Until consent withdrawn + 1 year | Legal obligation to evidence consent |
| Technical / access logs | 90 days (rolling) | Security / legitimate interest |
| Cookie & analytics data | 13 months (per cookie type) | Consent / legitimate interest |
At the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any identifiable individual.
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on return visits, remember your preferences, and — in the case of analytics cookies — track how you interact with the Platform to support performance improvements.
| Category | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, load balancing | No — essential to Platform operation |
| Functional | Remembering language preference, responsible gaming settings, last-used payment method | No — serve your explicit preferences |
| Analytics | Page view counts, session duration, click-path analysis, error reporting — all anonymised | Yes — consent-based |
| Marketing | Tracking promotional campaign effectiveness — does NOT involve third-party ad networks | Yes — consent-based |
You may manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will prevent you from logging in to your biji99 account. Disabling functional cookies may result in a degraded experience. Disabling analytics or marketing cookies will not affect your ability to access any part of the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
biji99 applies a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
The biji99 Platform is strictly restricted to adults aged 18 years and above. biji99 does not knowingly collect personal data from any person under 18. Age verification is conducted as part of the mandatory KYC process at account registration. If biji99 discovers that personal data has been collected from a minor, that data will be immediately deleted and the associated account permanently closed.
If you are a parent or guardian and believe that a minor in your care has created a biji99 account, please contact [email protected] immediately with the subject line "Minor Account Report". We will investigate and act upon all such reports within 24 hours.
biji99 recommends that parents and guardians make use of internet parental control software to prevent minors from accessing online gambling platforms. For guidance on parental controls and responsible gaming resources, visit our Responsible Gaming page.
You may exercise any of the rights described in this Privacy Policy (and summarised in the "Your Data Rights" section above) by submitting a written request to biji99 via email at [email protected]. To help us process your request efficiently, please:
biji99 will respond to all data rights requests within 5 business days (Bangladesh Standard Time, UTC+6). Where a request is complex or where a large volume of requests have been received, we may extend the response period by a further 10 business days, notifying you of the extension within the initial 5-day window.
Exercising your rights is always free of charge. We will not charge a fee unless a request is manifestly unfounded or excessive — in which case we reserve the right to charge a reasonable administrative fee or to decline the request, providing written reasons for our decision.
If you believe that biji99 has processed your personal data in a manner inconsistent with this Privacy Policy or applicable data protection law, you have the right to raise a formal complaint. We ask that you first contact our support team at [email protected] with the subject line "Privacy Complaint" — we aim to resolve all privacy complaints at this first point of contact.
If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the relevant data protection supervisory authority in your jurisdiction. biji99 is committed to cooperating fully with supervisory authorities in the resolution of any complaint.
biji99 may update this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The most current version of this policy will always be available at https://biji99.app/privacy-policy. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.
Where changes to this Privacy Policy are material — meaning they significantly affect how we process your personal data or the rights available to you — biji99 will notify registered players by email to their registered address at least 14 days before the updated policy takes effect. Continued use of the Platform after the effective date of a revised policy constitutes acceptance of the updated terms.
If you do not agree with a revised Privacy Policy, you should discontinue use of the Platform and request account closure before the revised policy's effective date. Any data collected prior to account closure will continue to be held for the retention periods specified in Section 8.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by biji99, please contact us using the details below. All privacy communications must be in writing.
| Contact Channel | Details | Expected Response Time |
|---|---|---|
| Privacy / Data Rights Email | [email protected] | Within 5 business days (BST, UTC+6) |
| General Support Email | [email protected] | Within 2 hours |
| Subject Line for Data Requests | "Data Rights Request — [Type of Request]" | — |
| Subject Line for Privacy Complaints | "Privacy Complaint" | — |
| Subject Line for Minor Account Reports | "Minor Account Report" | Within 24 hours |
Your data is protected. Your privacy is respected. Explore Bangladesh's trusted online casino and sports betting platform — cricket, slots, live casino, fishing games, and more.