At biji99, we believe that gambling should always be an enjoyable, controlled activity — never a source of financial stress or personal harm. This page outlines the tools, resources, and guidelines available to every player in Bangladesh who wants to stay in control of their gaming habits.
Responsible gaming is not a checkbox — it is a fundamental part of how biji99 operates every single day.
Every feature, promotion, and game on biji99 is designed with player safety as the primary consideration. We never prioritise revenue over the wellbeing of our players.
biji99 strictly enforces an 18+ policy. Every new account undergoes identity and age verification before any real-money gameplay is permitted. No exceptions.
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once set, limits cannot be increased for a mandatory cooling-off period.
Set a maximum session length or request a short-term time-out of 24 hours to 6 weeks. During a time-out your account is fully suspended with no access to games or deposits.
Players who feel they need a longer break can request self-exclusion for 6 months, 1 year, 2 years, or permanently. Self-exclusion cannot be reversed before the period ends.
Our responsible gaming support team is available around the clock. Reach us at [email protected] and receive a response within 2 hours at any time, every day of the year.
Responsible gaming means engaging with casino games, sports betting, and other wagering activities in a way that remains fun, affordable, and fully within your personal control. It is the practice of treating gambling as one form of entertainment among many — not as a way to earn income, recover losses, or escape from stress or emotional difficulties.
At biji99, we define responsible gaming along three dimensions: financial control (you only ever wager money you can genuinely afford to lose), time control (you set clear boundaries on how long you play in a single session or per day), and emotional control (you stop playing when you are frustrated, upset, or chasing a previous loss rather than playing for enjoyment).
For the vast majority of players in Bangladesh who enjoy cricket betting, live casino games, and slots at biji99, gambling remains a casual pastime. However, for a small minority, gambling can develop into a compulsive habit that negatively affects finances, relationships, and mental health. biji99 takes this minority seriously and invests in tools and processes that enable any player — at any time — to take control and seek help without friction or judgment.
biji99 provides a comprehensive suite of player-activated tools. All are available in your account settings and take effect immediately upon activation.
Cap the total amount you can deposit into your biji99 account over a chosen time period. This is the most effective way to control your gambling budget from the moment funds enter your account.
Set a maximum net loss threshold for a day, week, or month. Once your losses reach the threshold, your account is automatically locked for further gameplay until the period resets.
Define how long a single uninterrupted gaming session can last. When the limit is reached, biji99 will display a reminder and optionally log you out automatically.
Take a structured break from gambling without committing to full self-exclusion. During a time-out, your account is fully suspended — no deposits, no gameplay, no bonuses.
If you feel your gambling is out of control, self-exclusion is the most powerful tool available. Your account is fully closed to all gambling activity for the chosen duration with no possibility of early reversal.
Enable periodic on-screen pop-ups that display how long you have been playing, how much you have deposited, and your net session result. These prompts help you make informed decisions to continue or stop.
| Limit Type | Minimum | Maximum Allowed | Cooling-Off to Increase | Cooling-Off to Remove |
|---|---|---|---|---|
| Daily Deposit Limit | ৳100 | ৳50,000 | 7 days | 7 days |
| Weekly Deposit Limit | ৳500 | ৳200,000 | 7 days | 7 days |
| Monthly Deposit Limit | ৳1,000 | ৳500,000 | 7 days | 7 days |
| Daily Loss Limit | ৳100 | No upper cap | 7 days | 7 days |
| Session Time Limit | 30 minutes | 8 hours | Immediate | Immediate |
Problem gambling can develop gradually and can be difficult to recognise in yourself. Being honest about the signs below is an important first step toward getting the help you need.
If you recognise two or more of these patterns in your own behaviour over the past 30 days, biji99 strongly recommends using one of the player protection tools above and reaching out to our support team or an external counselling organisation.
Depositing money that was set aside for rent, bills, food, or other essential expenses — or borrowing money specifically to fund gambling.
Immediately depositing more money after a loss with the intent of winning it back, particularly when this becomes a recurring pattern.
Concealing the amount of time or money you spend gambling from family members, friends, or colleagues out of shame or fear of judgment.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, boredom, or other negative emotional states rather than for entertainment.
Regularly losing track of time while gambling — sessions that were meant to last 30 minutes stretching to several hours without noticing.
Prioritising gambling over time with family, friends, or social commitments, or becoming irritable and defensive when gambling is questioned by loved ones.
Repeatedly trying to cut down or stop gambling but finding that you are unable to do so despite genuine intention and effort.
Experiencing noticeable deterioration in your personal finances — mounting debts, unpaid bills, or selling possessions linked to gambling activity.
The following questions are adapted from standard problem-gambling screening tools. Answer honestly — your responses are not submitted anywhere. If you answer "yes" to three or more questions, please consider speaking to a support professional.
Have you ever spent more time or money gambling than you originally intended to in a single session?
Have you felt a need to increase the size of your bets over time in order to experience the same level of excitement?
Have you ever tried to cut back or stop gambling and found it difficult or impossible to do so?
Have you ever gambled to escape feelings of stress, worry, sadness, loneliness, or other difficult emotions?
Have you returned to gambling on another day specifically to try to win back money you lost previously?
Have you ever hidden your gambling activity — including the amounts you spent — from people who are close to you?
Has gambling ever caused you financial problems such as difficulty paying bills, loans, or essential living costs?
Have any of your close family members or friends expressed concern about your gambling behaviour in the past year?
biji99 is strictly an adult-only platform. We are committed to preventing access by anyone under the age of 18. All new players must successfully complete mandatory age and identity verification before making a deposit or playing any game with real money.
Verification requires the submission of a valid Bangladeshi National Identity Card (NID) or passport. The name and date of birth on the document must match the details provided at registration. Any account where the account holder cannot be verified as 18 or older will be suspended pending verification, and all funds held will be returned to the originating payment method.
If you are the parent or guardian of a minor and you believe they may have accessed biji99, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and respond within 24 hours.
Registration Information
Date of birth is collected at sign-up and cross-referenced against submitted identity documents.
Document Verification (KYC)
Players must submit a clear copy of their NID card or passport. Documents are reviewed by our compliance team within 24 hours.
Payment Method Matching
bKash, Nagad, and Rocket accounts must be registered in the player's own name and must match the verified account identity.
Ongoing Monitoring
Our risk team monitors unusual account activity patterns that may indicate underage use and will request additional verification at any time.
You are never alone. Whether you need to talk to someone at biji99 or seek professional external support, help is available right now.
Our dedicated responsible gaming support team is available 24/7. Email [email protected] with the subject "Responsible Gaming Help" and receive a response within 2 hours.
Bangladesh's first emotional support and crisis helpline, staffed by trained volunteer counsellors. Available for anyone experiencing distress related to financial or personal difficulties.
Bangladesh's national mental health support line (Kaan Pete Roi: 01779-554391) offers free, confidential guidance for those struggling with compulsive behaviours including problem gambling.
An international peer support fellowship for people who have a gambling problem. Regular meetings and an online community provide structured support for recovery at your own pace.
All responsible gaming tools are accessible directly from your biji99 account. Follow the steps below to set up your preferred limits or request a time-out or self-exclusion.
Log in to your biji99 account
Use your registered credentials to access your biji99 account on the website or mobile browser. Ensure you are logged into the correct account.
Navigate to Account Settings
Click on your profile icon or username in the top right corner, then select "Account Settings" from the dropdown menu.
Select "Responsible Gaming"
In the Account Settings panel, locate and click the "Responsible Gaming" tab. All available protection tools are listed here in one place.
Choose and Configure Your Tool
Select the tool you wish to activate — deposit limit, loss limit, session timer, time-out, or self-exclusion. Enter your desired parameters and confirm.
Confirmation and Activation
A confirmation screen will summarise your settings. Once confirmed, your limit or restriction activates immediately. You will receive a confirmation email to your registered address.
Can't access your account? Contact us directly
If you are unable to log in or need immediate assistance activating self-exclusion, email [email protected] with subject "Responsible Gaming Help" and our team will action your request within 2 hours.
Play cricket betting, slots, live casino, and fishing games knowing that biji99 has the tools and support to keep your gaming experience positive. 18+ only.